After a block, it makes sense to write to Pure support. But this often hits a wall: no reply for weeks, or template responses with no analysis of your situation.
Need help with Pure?
OnlyLike will restore your Pure access — no passport or verification needed.
Learn more about unbanWhy contacting support often doesn't work
Pure doesn't disclose the reasons for blocks and rarely comments on moderation decisions. So appealing head-on — writing and waiting for the ban to be lifted — usually doesn't restore access: the exchange drags on while the account stays closed. Why the reason is so hard to pin down — in the article how to find out the reason for a Pure ban.
What this means for you
Waiting for an official support reply can take a long time and often leads nowhere. It's more reliable to recover access yourself via the right plan than to fight for a reversal of the moderation decision. What definitely won't work when trying to come back — in the article how to bypass a Pure block.
How to come back without depending on Pure support
Recovering access is a sequence of steps tailored to your situation: how the ban showed up, whether it was tied to a payment, what you've already tried. There's no universal button — you need an order of actions specific to your case. OnlyLike unban can help: we'll look into the situation and advise how to regain access. If you've only just run into the ban, start with the first steps — banned on Pure: what to do.
