Pure charged money and blocked account — what to do

An unpleasant situation: the subscription is paid, but you can't log in — the account is blocked. Here's what to do.

Based on Pure's official position and the practice of the OnlyLike unban service. Current as of 2026.

Why this happens

Payment goes through the payment provider, while a block is a decision made by Pure's moderation. The two are not connected, so money can be charged even if Pure freezes or bans the account shortly after payment.

What about the money

Refund questions are handled through the payment service you used and Pure's support. Keep your receipt and payment details — without them it's harder to pursue. A refund cannot be guaranteed: it depends on the payment terms and the provider's decision.

What about access

Payment alone won't unblock the account. Restoring access is a separate task: where to start — banned on Pure: what to do and how to get access back. If you don't have time to figure it out — OnlyLike unban.