Ban after buying Premium — one of the most frustrating situations. You paid — and immediately lost access.
How to get a refund
- App Store — request refund through reportaproblem.apple.com
- Google Play — request refund through play.google.com/store/account
- Bank chargeback — contact your bank with evidence
- Pure support — write to feedback@pure.app (chances are slim)
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About how Pure charges money and bans we wrote in more detail.
Contact us — we will help with both refund and unban.
