You open Pure — and your account is gone. Did Pure delete it or is it a glitch?
How to tell ban from glitch
- Ban — you see a block message or can't log in
- Glitch — app crashes, data doesn't load
- Deletion — account appears to have never existed
Try reinstalling the app. If the problem persists — it's most likely a ban. Read the step-by-step recovery guide.
Contact us — we will identify the problem and help.
